Refund Policy

Last updated: 4 September 2026

This policy applies to paid employer subscriptions and paid features on JewelTasks. Job seekers never pay to use JewelTasks, so no refunds apply to job seeker accounts.

1. Subscriptions

  • Employer plans are billed monthly or yearly through Razorpay.
  • Your plan's features are active immediately after successful payment.
  • You can cancel auto-renewal at any time from Billing — your plan stays active until the end of the paid period.

2. The 24-Hour Cancellation Window

If you cancel within 24 hours of paying, you get a full refund. After 24 hours, the payment is not refundable.

  • The 24 hours are counted from the time your payment succeeded, shown on your Subscription screen.
  • Ask for the cancellation on WhatsApp or by phone from the number registered on your account.
  • The refund is sent back to the same card, UPI ID or bank account the payment came from. Razorpay usually credits it in 5–7 working days.
  • Your plan stops immediately once the refund is approved, and any live job posts are closed.

3. Beyond 24 Hours

  • Once 24 hours have passed, the plan is not refundable — including unused time if you cancel mid-period.
  • A change of mind after the window is not a ground for refund.
  • Suspension or ban for violating our Terms & Conditions carries no refund.
  • Hiring outcomes are not covered — a subscription pays for the platform, not for a guaranteed hire.

4. Two Exceptions, Any Time

These are our mistakes, so the 24-hour window does not apply to them:

  • Double charge — if you were charged twice for the same plan, the extra charge is refunded in full.
  • Paid but not activated — if the payment succeeded and the plan did not start, and we cannot fix it within 72 hours, you get a full refund.

5. How to Request a Refund

Call or WhatsApp us on 9119215106 (WhatsApp) with the subject "Refund Request", your registered company email and the payment reference. We respond within 3 working days. Approved refunds are returned to the original payment method within 5–10 working days, depending on your bank.

5. Changes

If this policy changes, active subscribers will be notified by email before the changes apply to them.